Case study
Application processing time cut by 80% and fake documents intercepted every month
8 offices, 150 tenant applications per month: this Melbourne real estate group automated completeness and authenticity checks on every application.
Context
Industry
Network of 8 real estate agencies (rental + sales, Melbourne metro)
Volume
150 tenant applications per month
Tools
PropertyMe (property management), 1Form, 2Apply
Team
8 property managers
The problem
The competitive Melbourne rental market pushes some applicants to falsify their applications. Overwhelmed managers lacked the time and tools to verify everything.
- Tenant applications incomplete in 40% of cases on first submission
- Rising fake document attempts (payslips, bank statements)
- Time-consuming manual checks: 20 min per application, 150 applications/month
- Average rental delay: 12 days from inspection to lease signing
- Legal risk if a fraudulent tenant is accepted
The solution
CheckFile.ai automatically verifies each tenant application: regulatory completeness (Residential Tenancies Act), document authenticity, information consistency.
- Automatic verification of ID, payslips, bank statements, supporting documents
- Detection of inconsistencies and anomalies (amounts, dates, suspicious formats)
- Residential Tenancies Act compliance: only authorised documents are requested
- Shareable verification report for the landlord
The results
100%
of applications verified before inspection
No more applications processed without checks
3/mo
fake document attempts detected
Falsified documents automatically intercepted
-80%
application processing time
From 20 to 4 minutes per tenant application
12→5 d
average rental delay
Delay cut by more than half
“Last month, CheckFile caught a payslip edited in Photoshop that we would have validated by eye. That alone justifies the investment. The time savings are a bonus.”
Head of Property Management
Real estate agency group, Melbourne