Industry challenges
Claim volume
Thousands of refund requests reviewed by hand, against a response-time target.
The photo is the only evidence
A returnless refund is decided on one image that nobody has the means to check.
Edited and recycled images
A photo can be retouched, reused from an earlier order, or generated by AI.
The cost of a false positive
Refusing an honest customer usually costs more than the refund itself.
Documents processed
- —Damaged product photos
- —Delivery notes and proof of delivery
- —Invoices and purchase receipts
- —Australia Post and parcel locker receipts
- —Return labels and slips
- —Certificates of authenticity
- —Bank details for refunds
- —Screenshots attached to the claim
Automatic validations
- ✓Consistency between the photo, the order and the delivery date
- ✓Image metadata: device, timestamp, traces of editing
- ✓Photo already submitted on another claim
- ✓Amounts matching between invoice and request
- ✓Signature and geolocation on the proof of delivery
- ✓Alignment with Australian Consumer Law guarantees on damaged goods
- ✓Signs of AI generation, as a complement to your existing controls
What is covered
3,200+
document types supported
24
reading languages
48 h
to run a pilot on your files